Letter Of complaint

Letter to complain about a holiday

Introduction

Letters of complaint usually include the following stages:

1. BackgroundI am writing to inform you that
2. Problem - cause and effect :Firstly, I had difficulty in /I am therefore
3. Solution : I am writing to ask you to please 

• Warning (optional) I'm afraid that if these conditions are not met, we may be forced to take legal action.

• Closing
  I look forward to receiving your explanation of these matter
    

Use this letter to complain if your package holiday didn't meet the brochure description, or was spoilt by problems like building work or noise.

It should help the holiday company understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

Before you use this template, make sure you read our advice on how to claim compensation for a holiday

Ethan Marks
Willoughby House
Cranley Lane
Cornwall
PC1 2MA

Peter Tash
Handy Hols
1 Cranley Lane
Cornwall
PC2 3MA

15 January 2016

Dear Peter Tash,

Re: Unsatisfactory Holiday at Hotel Balfour, Torrevieja on 12 August 2014 to 19 August 2014

Booking ref: 123456789

I have just returned from a holiday at Hotel Balfour, Torrevieja with my wife and children, which was most disappointing.

Please find below a list of our complaints:

1) There was no shower in the hotel as specified in the brochure
2) The kitchens were closed for the whole of our stay
3) The hotel was 5 miles from the beach and not 1 mile as it said in the brochure

We contacted your representative at the resort on 14 August 2015, but they were unable to resolve the matter and advised us to complain upon our return home.

Under The Package Travel, Package Holidays and Package Tours Regulations 1992 you have a responsibility to provide all the elements of the package contracted for as they were described. We are legally entitled to receive compensation from you for loss of value, consequential losses and for the disappointment and loss of enjoyment we suffered. As you failed to provide us with the holiday we booked we are seeking £150 compensation from you for the problems we encountered, and for the distress and disappointment we suffered as a result.

I have also sent a copy of this letter and enclosure to ABTA (of which I note you are a member).

I look forward to receiving a response from you within 14 days of receipt of this letter.

Yours sincerely



Ethan Marks